Last updated: February 2026
Aestheva Skin & Aesthetic Clinic ('Aestheva', 'we', 'us', or 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.
We may collect the following types of information: personal details (name, phone number, email address) when you contact us or book an appointment; medical history and treatment records during consultations; website usage data such as browser type, IP address, and pages visited through cookies and analytics tools.
Your information is used to: schedule and manage appointments; provide personalised medical consultations and treatments; communicate with you about appointments, treatment plans, and aftercare; improve our website and services; comply with legal and regulatory obligations; and measure the effectiveness of our advertising. We do not sell or rent your personal information. We share a limited set of contact details, in irreversibly encrypted (hashed) form, with advertising platforms solely to measure our own advertising performance, as described in section 6.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Medical records are maintained in accordance with applicable healthcare regulations and are accessible only to authorised medical personnel.
Our website uses cookies and similar tracking technologies to measure the performance of our advertising and to understand how visitors use the site. This includes cookies set by the Meta (Facebook) Pixel, which record that you visited the site and which pages you viewed, together with a randomly generated visitor identifier we store in your browser. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionalities.
We use the Meta Pixel and Meta's Conversions API to measure the effectiveness of our advertising on Facebook and Instagram. When you view a page, click a WhatsApp or call button, or submit an enquiry form, we send Meta a record of that action along with technical identifiers (advertising cookies, a visitor identifier, your IP address and browser user agent). Where you have provided them, your name and phone number are also shared in an irreversibly encrypted (hashed) form so Meta can measure whether an enquiry came from one of our advertisements. We do not share your medical information, treatment details, or consultation records with Meta or any other advertising platform.
We may use third-party services (such as Meta Platforms, WhatsApp Business, and payment processors) that collect and process data according to their own privacy policies. We encourage you to review their respective privacy policies.
You have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your data, subject to legal and medical record-keeping requirements; withdraw consent for marketing communications at any time.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable laws and medical record-keeping regulations.
Our services are not directed to individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors without appropriate consent.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes constitutes acceptance of the updated policy.
If you have questions or concerns about this Privacy Policy or your personal data, please contact us at hello@aestheva.in or call +91 82230 82820. You may also visit us at 13/2, South Tukoganj, Indore, Madhya Pradesh 452001.